Job Description Summary

As a Scientific Support Enablement Partner, you will manage programs that directly represent the function of the Scientific Support department. The programs can span product/portfolio-focus, training, lab, systems, or enablement. As a Subject Matter Expert for the team, you will champion product portfolio(s), training function(s), or system(s); drafts strategic plans and fiscal goals for approval, and deliver on these in collaboration with departmental and interdepartmental stakeholders.

Job Description

Duties and Responsibilities:

• Oversee, provide strategic input, and implement training programs, lab management, systems, and/or enablement programs to advance scientific support for colleagues, customers, distributors, and partners.
• Evaluate the effectiveness of programs using various analytics tools, including identifying gaps, recommending improvements and implementing solutions.
• Train team members on new and existing best practices, guidelines, processes, and/or scientific knowledge related to the job's focus. May supervise, coach, and/or mentor junior team members.
• Support and contribute to departmental goals in the area of scientific training, product/protocol demonstration, product/service development, lab management, systems or enablement.
• Contribute to reporting on the execution of training programs by monitoring customer satisfaction and setting up new or revised guidelines or processes upon business needs.

Knowledge and Qualifications:

• Bachelor's degree in a Life Sciences field, such as Cell Biology, Biochemistry, or Molecular Biology, with 5 to 10 years' laboratory experience, or PHD with 2-5 years of experience; experience with project or program management is an asset
• Extensive knowledge of product portfolio, training programs, or systems under the remit of the function.
• Previous leadership/managerial experience in people management/supervision
• Ability to explain product and scientific information to both experts and non-experts.
• Communication and presentation skills with strong critical thinking and time management
  

STEMCELL Technologies is a privately owned, Vancouver-based biotechnology company that helps power leading-edge life science research around the world. Driven by our love of science and passion for quality, we are a company of Scientists Helping Scientists—standing by our customers to provide the outstanding products, technical support, and training they need to advance their research. Scientists performing stem cell, immunology, cancer, regenerative medicine, and cellular therapy research are among those who rely on our cell culture media, cell separation products, instruments, accessory products, and services. Through our many regional offices, as well as our distribution centers in Vancouver, Seattle, Grenoble, and Singapore, we deliver our innovative, specialized products to more than 100 countries. With over 1,800 employees globally, most with scientific or engineering degrees, STEMCELL is proud to be the largest biotechnology employer in Canada.

This is an opportunity to work with highly motivated colleagues in a science-oriented, creative, and dynamic environment. We offer a competitive salary, excellent benefits, and meaningful career development opportunities.

STEMCELL is well recognized for exceptional leadership and business practices. We are one of Canada’s Best Managed Companies and operate an ISO 14001-certified environmental management system to measure and reduce our environmental impact. 

As an equal opportunity employer, STEMCELL is dedicated to ensuring that every employee feels safe, valued, and respected for who they are. We know that scientific progress and innovation occur when diverse, creative minds come together and we are committed to nurturing a culture of inclusivity and belonging. STEMCELL enforces a zero-tolerance policy for any form of discrimination. Selection decisions are solely based on job-related factors.

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