Job Description Summary

The Manager, Scientific Support oversees team members and processes to deliver services, and develop and implement tools to ensure customers achieve the most value from STEMCELL products. Working collaboratively with leaders and team members, the job proactively evaluates scope, budget, and strategic importance to effectively plan and administer the required management activities for product and scientific support.

Job Description

Roles & Responsibilities:

• Lead, manage, coach, develop and evaluate direct reports comprising of a regional team, through regular one-on-one and team meetings; set team goals, conduct performance reviews; make compensation recommendations.

• Manage the daily activities of a product and scientific support team which may involve multiple functions within the business unit.

• Establish and lead the achievement of annual goals for a team. Lead the development of "bottom-up" strategic plans to drive the annual goals and deliverables for product and scientific support programs to maximize customer satisfaction.

• Lead projects to improve the processes, resources, content, and metrics within the related business unit.

• Contribute to cross-departmental and/or external projects to achieve "top-down" departmental goals from the conception, design, budget, implementation, change management, and review.

• Liaise between customers, Sales, R&D, QA, and Product Management teams to maintain compliance with STEMCELL’s product quality assurance standards.

Qualifications:

• Bachelor's degree, with 5 to 10 years' experience in Life Sciences.

• Leadership experience, and a proven ability to guide the team towards a common vision/set of objectives.

• Knowledge of product portfolio and programs under the remit of the function.

• Experience with project or program management.

STEMCELL Technologies is a privately owned, Vancouver-based biotechnology company that helps power leading-edge life science research around the world. Driven by our love of science and passion for quality, we are a company of Scientists Helping Scientists—standing by our customers to provide the outstanding products, technical support, and training they need to advance their research. Scientists performing stem cell, immunology, cancer, regenerative medicine, and cellular therapy research are among those who rely on our cell culture media, cell separation products, instruments, accessory products, and services. Through our many regional offices, as well as our distribution centers in Vancouver, Seattle, Grenoble, and Singapore, we deliver our innovative, specialized products to more than 100 countries. With over 1,800 employees globally, most with scientific or engineering degrees, STEMCELL is proud to be the largest biotechnology employer in Canada.

This is an opportunity to work with highly motivated colleagues in a science-oriented, creative, and dynamic environment. We offer a competitive salary, excellent benefits, and meaningful career development opportunities.

STEMCELL is well recognized for exceptional leadership and business practices. We are one of Canada’s Best Managed Companies and operate an ISO 14001-certified environmental management system to measure and reduce our environmental impact. 

As an equal opportunity employer, STEMCELL is dedicated to ensuring that every employee feels safe, valued, and respected for who they are. We know that scientific progress and innovation occur when diverse, creative minds come together and we are committed to nurturing a culture of inclusivity and belonging. STEMCELL enforces a zero-tolerance policy for any form of discrimination. Selection decisions are solely based on job-related factors.

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