Manager, Laboratory Operations
Job Description SummaryThis role leads the Laboratory Services team in the development, maintenance, and execution of standard day to day operating procedure (SOPs). This role will support the governance of all laboratory facilities across STEMCELL and will be responsible for training employees to follow SOPs (initially within the Facilities Operations team and possible expansion across the rest of the organization) and achieving the annual goals for the team.
Develop, document, implement and maintain SOPs relating to day to day laboratory services including but not limited to glass wash, management and distribution of common lab consumables, autoclaving, waste management and general lab support across STEMCELL’s Facilities as required
Hire, coach, develop and evaluate a team of individual contributors through regular one-on-one and team meetings; set and lead the achievement of annual team goals, conduct performance reviews; make compensation recommendations for direct reports
Train and lead a team of individual contributors to execute STEMCELL’s Laboratory Services SOPs
Monitor and improve on the delivery level of Laboratory Services to end users across all applicable Facilities
Accountable for escalating operational issues in an effective manner to ensure Leadership awareness of problems impacting the operation
Accountable for escalating all safety incidents as established by EH&S guidelines
Collaborate with the Procurement team to order and manage lab services, materials and supplies, process invoices and provide purchase status update
Manage material and supplies shipping and receiving activities in proper compliance with technical and safety standards
Ensure that supplies and materials inventory are sufficiently stocked and ready for use
5+ years of experience
Knowledge of laboratory processes and operations
Experience leading a team of individual contributors
Experience working with cross-functional teams in a global environment
Ensure safety as a priority
Understanding and experience working with a quality program and how it relates to laboratory services
Process driven view of laboratory operations
Service oriented perspective
Focus on continuous improvement
Strong communication skills
High attention to detail
Focus on compliance with regulations and policies
STEMCELL Technologies is a privately owned, Vancouver-based biotechnology company that helps power leading-edge life science research around the world. Driven by our love of science and passion for quality, we are a company of Scientists Helping Scientists—standing by our customers to provide the outstanding products, technical support, and training they need to advance their research. Scientists performing stem cell, immunology, cancer, regenerative medicine, and cellular therapy research are among those who rely on our cell culture media, cell separation products, instruments, accessory products, and services. Through our many regional offices, as well as our distribution centers in Vancouver, Seattle, Grenoble, and Singapore, we deliver our innovative, specialized products to more than 100 countries. With over 2300 employees globally, most with scientific or engineering degrees, STEMCELL is proud to be the largest biotechnology employer in Canada.
This is an opportunity to work with highly motivated colleagues in a science-oriented, creative, and dynamic environment. We offer a competitive salary, excellent benefits, and meaningful career development opportunities.
STEMCELL is well recognized for exceptional leadership and business practices. We are one of Canada’s Best Managed Companies and operate an ISO 14001-certified environmental management system to measure and reduce our environmental impact.
As an equal opportunity employer, STEMCELL is dedicated to ensuring that every employee feels safe, valued, and respected for who they are. We know that scientific progress and innovation occur when diverse, creative minds come together and we are committed to nurturing a culture of inclusivity and belonging. STEMCELL enforces a zero-tolerance policy for any form of discrimination. Selection decisions are solely based on job-related factors.
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